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Southern Cross Lubes

Southern Cross Lubes


Southern Cross Oil Pty Ltd (SCL) is Mobil's Strategic Lubricant Distributor for Victoria and Tasmania. SCL provides services to customers such as Petrogas, Tas Petroleum, Brown Wigg across Victoria, Tasmania and Southern New South Wales. The company offers lubricants and oils of high quality for professional use.

Situation

Although SCL already had an IP PBX phone system, it did not have the capacity to handle the audio conferencing demands of the business.

Proposal

Rather than “forklifting” the existing system we formulated a solution to integrate best of breed technology from Avaya to interface with the legacy IP PBX. The customer can now schedule their own conference calls or random ad hoc calls. 

Outcome

Understanding how our customers conduct their business is vital in customising appropriate solutions that work for them. SCL staff required flexibility of using wireless headsets such as Jabra GN9450 as it connect s to either desk or softphone and has touch buttons to handle calls easily.  Ad on hold was another phone features configured for the client. It enables them to professionally capture every phone call so they do not miss any business opportunity.

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