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Call Redirection

It is vital to be able to transfer calls to the correct department or personnel with ease and efficiency. Most phone systems have this capability but it is up to the customer to decide what type of transfers they may want to do:

For Example-

  1. Transfer a call to a mobile telephone

  2. Transfer a call to a remote worker

  3. Transfer a call to another office or site within the business

The responses to these transfer or call redirection types will influence the type of software and hardware required.

 

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