Business Essentials |
Business Plus 4 |
Business Premium 4 |
|
Coverage(by phone, remote access or on-site) |
8:30am-5pm Monday-Friday (excluding public holidays) |
8am-6pm Monday-Friday (excluding public holidays) |
8am-6pm Monday-Saturday (excluding public holidays) |
Response Time(by phone, remote access or on-site) |
8 hours response |
Same day for faults and repair issues if notified by 12noon |
Within 2 hours for phone or remote access support |
Priority Service |
Priority service offered for clients assigned to a Maintenance agreement |
Priority service offered for clients assigned to a Maintenance agreement & receive additional priority over Business Essentials Agreement clients. |
Priority service offered for clients assigned to a Maintenance agreement & receive additional priority over Business Essentials & Business Plus Agreement clients |
Parts & Labour 1 |
INCLUDED |
INCLUDED |
INCLUDED |
Remote Fault Resolution 2 |
YES |
YES |
YES |
Phone Support |
Within coverage hours |
Within covererage hours |
Within coverage hours |
On-site Support 3 |
Available if located within 40km of Auswide Office |
Available if located within 40km of Auswide Office |
Available if located within 40km of Auswide Office |
Choice of Contract Term |
YES |
YES |
YES |