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Phone System Support
 

Business Essentials

Business Plus 4

Business Premium 4

Coverage

(by phone, remote access or on-site)

8:30am-5pm

Monday-Friday

(excluding public holidays)

8am-6pm

Monday-Friday

(excluding public holidays)

8am-6pm

Monday-Saturday

(excluding public holidays)

Response Time

(by phone, remote access or on-site)

8 hours response

Same day for faults and repair issues if notified by 12noon

Within 2 hours for phone or remote access support

Priority Service

Priority service offered for clients assigned to a Maintenance agreement

Priority service offered for clients assigned to a Maintenance  agreement & receive additional priority over Business Essentials  Agreement clients.

Priority service offered for clients assigned to a Maintenance  agreement & receive additional priority over Business Essentials  & Business Plus Agreement clients

Parts & Labour 1

INCLUDED

INCLUDED

INCLUDED

Remote Fault Resolution 2

YES

YES

YES

Phone Support

Within coverage hours

Within covererage hours

Within coverage hours

On-site Support 3

Available if located within 40km of Auswide Office

Available if located within 40km of Auswide Office

Available if located within 40km of Auswide Office

Choice of Contract Term

YES

YES

YES

THE SMALL PRINT:

  1. all nominated parts, labour and materials required to restore the goods to normal operation.
  2. Only pertaining to Auswide Communication installed equipment with remote diagnostic capabilities.
  3. Additional charges apply for On-Site Support where the site is greater than 40km from our office or nearest service agent.
  4. Business Plus and Premium Plans are only available to customers who  provide Auswide Communications with remote diagnostic facilities and  grant permission to liaise with customer's carrier. For full terms and  conditions please contact our office for a copy of the current support  schedule.

  

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