Phone System Support

	Business Essentials	Business Plus ⁴	Business Premium ⁴
Coverage (by phone, remote access or on-site)	8：30am-5pm Monday-Friday (excluding public holidays)	8am-6pm Monday-Friday (excluding public holidays)	8am-6pm Monday-Saturday (excluding public holidays)
Response Time (by phone, remote access or on-site)	8 hours response	Same day for faults and repair issues if notified by 12noon	Within 2 hours for phone or remote access support
Priority Service	Priority service offered for clients assigned to a Maintenance agreement	Priority service offered for clients assigned to a Maintenance agreement & receive additional priority over Business Essentials Agreement clients.	Priority service offered for clients assigned to a Maintenance agreement & receive additional priority over Business Essentials & Business Plus Agreement clients
Parts & Labour ¹	INCLUDED	INCLUDED	INCLUDED
Remote Fault Resolution ²	YES	YES	YES
Phone Support	Within coverage hours	Within covererage hours	Within coverage hours
On-site Support ³	Available if located within 40km of Auswide Office	Available if located within 40km of Auswide Office	Available if located within 40km of Auswide Office
Choice of Contract Term	YES	YES	YES

THE SMALL PRINT:

all nominated parts, labour and materials required to restore the goods to normal operation.
Only pertaining to Auswide Communication installed equipment with remote diagnostic capabilities.
Additional charges apply for On-Site Support where the site is greater than 40km from our office or nearest service agent.
Business Plus and Premium Plans are only available to customers who provide Auswide Communications with remote diagnostic facilities and grant permission to liaise with customer's carrier. For full terms and conditions please contact our office for a copy of the current support schedule.

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